Cancellations & Appointment Waitlist

In the event that you are unable to attend your appointment, please allow a minimum of 24hrs notice so we may fill the previously booked spot with someone from our waitlist.

We understand that COVID19 or other circumstances may impact your ability to provide this amount of notice, so we do not currently charge a late cancellation fee. However clients who have not given sufficient notice for cancellations on more than one occasion may be asked to pay a cancellation fee prior to booking any new appointments.

In the event that we cannot find a time for a booking with your preferred practitioner at a time that suits your schedule, we will add you to our appointment waitlist and will notify you as soon as possible, should any suitable appointment times become available.

Supplement Orders

We do our best to ensure we are always stocked up on our client’s regular product purchases. In the event that we do not have a product ready in clinic for you, we may be able to order the product in for you and notify you when it is ready to collect, or arrange postage to you at a small additional cost. We are also able to arrange your supplements to be sent to you on a recurring basis if needed!

To place an order for a supplement, please fill out the enquiry form on our NEW Online Order page. Any questions, please call us on (08) 9592 7360 or email us at info@bayshorenaturopathic.com.au

Please note that we cannot supply supplements to walk-ins who have not seen a practitioner at our clinic, unless a supplement schedule or script is able to be supplied.

If you would like to order a product in the clinic and are not a regular client of ours, we may also require pre-payment to place the order for the product on your behalf.

Please note that supplements ordered into the clinic can only be held for up to 4 weeks maximum. If you are not able to collect your supplements from the clinic within that timeframe, we recommend opting for a postage option.

Due to supplement expiry and quality control issues, Bayshore NC reserves the right to return your supplements to the shelf for resale and you will not be eligible for a refund if you have not collected within the designated period. Orders placed for supplements online are subject to these terms and conditions.

Refunds & Returns

Please read the following policy before contacting Bayshore Naturopathic Clinic RE: Returns/refunds, as your questions may be answered here.

OVERVIEW

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods cannot be returned/refunded. Perishable goods such as fridge items (probiotics) food or drinks cannot be returned and are strictly non-refundable. We also do not accept returns on any products which have been opened, used or damaged.

Any item which was discounted at time of sale, due to short expiry date or damage to packaging cannot be refunding or returned. Any items sold in a discounted or sales event cannot be returned or exchanged.

Items cannot be returned which have been prescribed during a consultation. Any products sold following a consultation are considered integral to the ongoing support of your health, in accordance with your intent to seek health support from the clinic.

Additional non-returnable items:

Gift cards

Downloadable software products

Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted, at the discretion of the Clinic:

Products with obvious signs of use

Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Any item that is returned more than 30 days after delivery where extenuating circumstances may prevent the need or use for the product/service*

*Where a product or service is no longer needed/of use due to personal/extenuating circumstances we will assess the eligibility for a partial or full refund on a case by case basis. We may require additional information to process a refund in these instances, such as medical notes, etc.

Bayshore Naturopathic Clinic reserves the right to decline a request for return or refund based solely on a change of mind.

REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your account or we will call you to arrange a refund to your credit card or original method of payment, within a certain amount of days. Please note that for security purposes, we do not keep your previous payment information on file, so we will need to process the refund manually over the phone or in person in our Rockingham clinic.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@bayshorenaturopathic.com.au

SALE ITEMS

Only regular priced items may be refunded. Sale items cannot be refunded.

EXCHANGES

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@bayshorenaturopathic.com.au, and we will instruct you the best method to go ahead with an exchange.

SHIPPING RETURNS

You are solely responsible for the shipping costs to return the item to the clinic, if this is the only way to make return.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We can’t guarantee that we will receive your returned item.

Need help?

Contact us at info@bayshorenaturopathic.com.au for questions related to refunds or returns

Privacy Policy

Bayshore Naturopathic Clinic understands that your privacy is important to you. We are committed to protecting the privacy of your personally-identifiable information as you use this website. This Privacy Policy tells you how we protect and use information that we gather from you. By using this website, you consent to the terms described in the most recent version of this Privacy Policy. You should also read our Terms of Use to understand the general rules about your use of this website, and any additional terms that may apply when you access particular services or materials on certain areas of this website. “We,” “our” means (business name) and its affiliates. “You,” “your,” visitor,” or “user” means the individual accessing this site.

PERSONAL AND NON-PERSONAL INFORMATION

Our Privacy Policy identifies how we treat your personal and non-personal information.

WHAT IS NON-PERSONAL INFORMATION AND HOW IS IT COLLECTED AND USED?

Non personal information is information that cannot identify you. If you visit this web site to read information, such as information about one of our services, we may collect certain non-personal information about you from your computer’s web browser. Because non-personal information cannot identify you or be tied to you in any way, there are no restrictions on the ways that we can use or share nonpersonal information. What is personal information and how is it collected? Personal information is information that identifies you as an individual, such as your name, mailing address, e-mail address, telephone number, and fax number. We may collect personal information from you in a variety of ways:

When you send us an application or other form

When you conduct a transaction with us, our affiliates, or others

When we collect information about in you in support of a transaction, such as credit card information

In some places on this web site you have the opportunity to send us personal information about yourself, to elect to receive particular information, to purchase access to one of our products or services, or to participate in an activity.

ARE COOKIES OR OTHER TECHNOLOGIES USED TO COLLECT PERSONAL INFORMATION?

Yes, we may use cookies and related technologies, such as web beacons, to collect information on our web site. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to Bayshore Naturopathic & Health Pty Ltd  https://www.bayshorenaturopathic.com/ your computer. Cookies are uniquely assigned to you and can only be read by a web server in the domain that issued the cookie to you. One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you register with us, a cookie helps us to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on.

When you return to the same Bayshore Naturopathic website, the information you previously provided can be retrieved, so you can easily use the features that you customised. A web beacon is a small graphic image that allows the party that set the web beacon to monitor and collect certain information about the viewer of the web page, web-based document or e-mail message, such as the type of browser requesting the web beacon, the IP address of the computer that the web beacon is sent to and the time the web beacon was viewed. Web beacons can be very small and invisible to the user, but, in general, any electronic image viewed as part of a web page or e-mail, including HTML based content, can act as a web beacon. We may use web beacons to count visitors to the web pages on the web site or to monitor how our users navigate the web site, and we may include web beacons in email messages in order to count how many messages sent were actually opened, acted upon or forwarded.

Third party vendors also may use cookies on our web site. For instance, we may contract with third parties who will use cookies on our web site to track and analyse anonymous usage and volume statistical information from our visitors and members. Such information is shared externally only on an anonymous, aggregated basis. These third parties use persistent cookies to help us to improve the visitor experience, to manage our site content, and to track visitor behaviour. We may also contract with a third party to send e-mail to our registered members. To help measure and improve the effectiveness of our e-mail communications, the third-party sets cookies. All data collected by this third party on behalf of Bayshore Naturopathic Clinic is used solely by or on behalf of Bayshore Naturopathic Clinic and is shared externally only on an anonymous, aggregated basis. This Privacy Policy does not cover the use of information collected from you by third party ad servers.

We do not control cookies in such third-party ads, and you should check the privacy policies of those advertisers and/or ad services to learn about their use of cookies and other technology before linking to an ad. We will not share your personal information with these companies, but these companies may use information about your visits to this and other web sites in order to provide advertisements on this site and other sites about goods and services that may be of interest to you, and they may share your personal information that you provide to them with others. You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if Bayshore Naturopathic & Health Pty Ltd  https://www.bayshorenaturopathic.com/ you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Bayshore Naturopathic Clinic websites you visit.

HOW DOES BAYSHORE NATRUPATHIC USE PERSONAL INFORMATION?

Bayshore Naturopathic Clinic may keep and use personal information we collect from or about you to provide you with access to this web site or other products or services, to respond to your requests, to bill you for products/services you purchased, and to provide ongoing service and support, to contact you with information that might be of interest to you, including information about products and services of ours and of others, or ask for your opinion about our products or the products of others, for record keeping and analytical purposes and to research, develop and improve programs, products, services and content. Personal information collected online may be combined with information you provide to us through other sources We may also remove your personal identifiers (your name, email address, social security number, etc). In this case, you would no longer be identified as a single unique individual. Once we have de-identified information, it is non-personal information and we may treat it like other non-personal information. Finally, we may use your personal information to protect our rights or property, or to protect someone’s health, safety or welfare, and to comply with a law or regulation, court order or other legal process.

DOES BAYSHORE NATUROPATHIC SHARE PERSONAL INFORMATION WITH OTHERS?

We will not share your personal information collected from this web site with an unrelated third party without your permission, except as otherwise provided in this Privacy Policy. In the ordinary course of business, we may share some personal information with companies that we hire to perform services or functions on our behalf. In all cases in which we share your personal information with a third party for the purpose of providing a service to us, we will not authorise them to keep, disclose or use your information with others except for the purpose of providing the services we asked them to provide.

We will not sell, exchange or publish your personal information, except in conjunction with a corporate sale, merger, dissolution, or acquisition. For some sorts of transactions, in addition to our direct collection of information, our third party service vendors (such as credit card companies, clearinghouses and banks) who may provide such services as credit, insurance, and escrow services may collect personal information directly from you to assist you with your transaction. We do not control how these third parties use such information, but we do ask them to disclose how they use your personal information before they collect it. If you submit a review for a third party (person or business) using our Facebook Fan Review Application, during the submission process we ask your permission to gather Bayshore Naturopathic & Health Pty Ltd  https://www.bayshorenaturopathic.com/ your basic information (such as name and email address) which we then share with the third party for whom you are submitting the review.

We may be legally compelled to release your personal information in response to a court order, subpoena, search warrant, law or regulation. We may cooperate with law enforcement authorities in investigating and prosecuting web site visitors who violate our rules or engage in behaviour, which is harmful to other visitors (or illegal). We may disclose your personal information to third parties if we feel that the disclosure is necessary to protect our rights or property, protect someone’s health, safety or welfare, or to comply with a law or regulation, court order or other legal process. As discussed in the section on cookies and other technologies, from time to time we may allow a third party to serve advertisements on this web site. If you share information with the advertiser, including by clicking on their ads, this Privacy Policy does not control the advertisers use of your personal information, and you should check the privacy policies of those advertisers and/or ad services to learn about their use of cookies and other technology before linking to an ad.

HOW IS PERSONAL INFORMATION USED FOR COMMUNICATIONS?

We may contact you periodically by e-mail, mail or telephone to provide information regarding programs, products, services and content that may be of interest to you. In addition, some of the features on this web site allow you to communicate with us using an online form. If your communication requests a response from us, we may send you a response via e-mail. The e-mail response or confirmation may include your personal information. We cannot guarantee that our e-mails to you will be secure from unauthorised interception.

HOW IS PERSONAL INFORMATION SECURED?

We have implemented generally accepted standards of technology and operational security in order to protect personally-identifiable information from loss, misuse, alteration, or destruction. Only authorized personnel and third-party vendors have access to your personal information, and these employees and vendors are required to treat this information as confidential. Despite these precautions, we cannot guarantee that unauthorized persons will not obtain access to your personal information.

PUBLIC DISCUSSIONS

This site may provide public discussions on various business valuation topics. Please note that any information you post in these discussions will become public, so please do not post sensitive information in the public discussions. Whenever you publicly disclose information online, that information could be collected and used by Bayshore Naturopathic & Health Pty Ltd  https://www.bayshorenaturopathic.com/ others. We are not responsible for any action or policies of any third parties who collect information that users disclose in any such forums on the web site. Bayshore Naturopathic Clinic does not agree or disagree with anything posted on the discussion board. Also remember that you must comply with our other published policies regarding postings on our public forums.

HOW CAN A USER ACCESS, CHANGE, AND/OR DELETE PERSONAL INFORMATION?

You may access, correct, update, and/or delete any personally-identifiable information that you submit to the web site. You may also unsubscribe from mailing lists or any registrations on the web site. To do so, please either follow instructions on the page of the web site on which you have provided such information or subscribed or registered or contact us at info@bayshorenaturopathic.com.au

CHILDREN’S PRIVACY

Bayshore Naturopathic Clinic will not intentionally collect any personal information (such as a child’s name or email address) from children under the age of 13. If you think that we have collected personal information from a child under the age of 13, please contact us at info@bayshorenaturopathic.com.au

CHANGES

Bayshore Naturopathic Clinic reserves the right to modify this statement at any time. Any changes to this Privacy Policy will be listed in this section, and if such changes are material, a notice will be included on the homepage of the web site for a period of time. If you have any questions about privacy at any websites operated by Bayshore Naturopathic Clinic or about our website practices, please contact us at: info@bayshorenaturopathic.com.au